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Technical Major incident Manager

Reference:

JSMW/TMIM/BS23

Sector:

Change & Digital Transformation

Salary:

£600 to £700 Per Day

Town/City:

London

Contract Type:

Contract

Technical Major incident Manager required with strong technical skills with an operational background

 

 Managing High Priority and Major Incidents to resolution within a complex SIAM environment.

• Accountable for escalations and communications
• Performing sanity checking on all Incidents ensuring an improved customer experience.
• You will be an Ambassador for Service Introduction and Acceptance, introducing new support processes.
• Business liaison and conduit to all 3rd party tower suppliers
• Pro-actively identifying client solutions, improving productivity and eliminating weak areas..
• Collaborating with other business areas – Supplier, Problem and Change Management.
• Delivering project work to deadlines and within budget.
• Onboarding new starters to the Team and delivering training to required standards.
• Providing out of hours support, in the event that this is needed.

Government department extremely advantageous

 

Interviews will be held next week, so please apply immediately or give Bangura Solutions a call on  0203 854 1400 to discuss this long term contract opportunity.