Reference:
SerTransLeadV4/8
Sector:
Change & Digital Transformation
Salary:
£60,000 to £75,000 Per Annum
Benefits:
Excellent
Town/City:
London
Contract Type:
Permanent
Closing Date:
27/03/2026
Bangura Solutions London Area, United Kingdom (Hybrid)SaveApply
Exciting career opportunity available for a experienced Service Transition Lead to work within a professional Services environment in London City.
Working to the executive leadership team you will get the oppertunity to shape how the IT Service Management & Transition Lead function operates, how the Technology runs and evolves its in-life services. The job involves fixes and formalises the existing service estate, ensures new and changed services land correctly into BAU, and uses ITSM platform and ITIL to give our cleint a coherent way of working across Technology, Digital & Product Owners.
Suited candidate must have solid practical knowledge of;
ITIL v4 practices: Change Enablement, Service Transition, Problem, Knowledge and Configuration Management. Strong understanding of Service Catalogue and CMDB concepts, including CI modelling and relationships.Understanding of application lifecycle management, software delivery lifecycles (Agile/Sprints/releases) and how to align change controls and approvals to them.Knowledge of ITSM tool capabilities (workflows, automation, self-service portals, integrations and reporting).Understanding of monitoring and alerting concepts, event patterns and noise reduction.ITIL v4 Foundation and at least one ITIL v4 Managing Professional module (e.g. Create Deliver & Support; Drive Stakeholder Value; Direct, Plan & Improve).
The job will require the following outputs;
Turning a largely undocumented, partially onboarded set of services into a clear Service Catalogue and usable CMDB.Making sure new and changed services from projects, Data/AI and Operations are captured, transitioned and supported properly.Integrating ITSM platform with delivery tools so product teams and Technology work from the same picture.Hands-on delivery: designs the model and performs the transition/build work, not just documentation.
Key Skills and experience
Hands-on administration and configuration of ITSM Platforms (Freshservice/ServiceNow): service catalogue, request types, workflows, automation, queues and portal design (including SLAs/OLAs where required).Designing and executing Service Transition and hyper care exit activities: operational readiness checks, runbooks, support models, knowledge articles and handover.Building and maintaining a Service Catalogue structure that reflects reality and is easy for users to navigate.Creating and governing CMDB structures and CI relationships to support impact assessment and change.Integrating ITSM with Jira and Azure DevOps (connectors/APIs, data mapping and process alignment).Facilitating practical change control (standard/normal/emergency changes), change scheduling and stakeholder communication.Identifying patterns from incidents and alerts and driving problems through to root cause and remediation.
If you are a Service Tranistion Lead who thrives on be giving the attonomy, empowerment, and enviroment to quickly adopt and implement worldclass operational best practices, then this job could be perfect for you. Previous Professional Services experience is very advantageous, but not essential for an individual who have the right characteristics.
Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
Interviews will take place this week and next, so please apply immediately to be considered for this exciting career oppertunity or call Bangura Solutions to discuss this job further.
 |  |  |  |
