Change & Digital Transformation
Amazing 12 month contracted role for a proven Relationship Manager required to restore and renew programme digital services. As part of your role you will manage the service portfolio to ensure customer satisfaction, maintain customer relationships, engage in supplier management and help develop and oversee a service integrator framework. The role is expected to continually review, challenge and modify these aspects to make the discipline mature and well-run. The Relationship Manager will be part of a service management team and will be expected to contribute and cover for other roles within it.
Essential experience and skills
- 5+ years experience of ITIL practices5+ years experience of service portfolio management
- 5+ years experience of consulting in service implementation and continual service improvement
- Deep understanding of ITIL practices
- Previous in-depth experience of customer and stakeholder relationship management
- Previous in-depth experience of supplier management
- Previous in-depth experience of service integration and management
- Previous in-depth experience of performing CSI on own practices
- Experience of deputising in other service management roles
Interviews will be taking place this week, so please apply immediately to be considered for this role or call Bangura Solutions on 0203 854 1400 to discuss further.