Senior Digital Service Owner – Government, SLA, KPI, Strategy, SC Cleared, Hybrid, £875 per day

Our client within the public sector is seeking a SC Cleared highly experienced Senior Digital Service Owner to lead and oversee the development and execution of our digital service strategy. You will be responsible for managing a diverse portfolio of digital services, ensuring their end-to-end delivery, governance, and alignment with business needs.

 

Key Responsibilities:

Develop and implement a comprehensive multi-service digital strategy that aligns with current and future business requirements.

Collaborate with technical teams and project managers to ensure services are effectively developed, deployed, and continuously enhanced.

Oversee the full lifecycle management and governance of all digital services within your portfolio.

Ensure the successful operation of services, meeting agreed standards and adapting to evolving business demands.

Serve as the escalation point for issues related to digital services.

Monitor, evaluate, and report on service performance, identifying opportunities for ongoing improvement.

Build and maintain strong relationships with stakeholders through effective communication and influence strategies.

Manage service change priorities in an agile manner, responding to changing business requirements.

 

Essential Skills and Experience:

Extensive experience in developing and executing digital service strategies that address both current and future business needs.

A strategic thinker capable of translating stakeholder requirements into operational solutions.

Proven experience managing digital services throughout their entire lifecycle—from inception to decommissioning.

Demonstrated success in managing multiple IT digital services while meeting quality standards, KPIs, and SLAs.

Experience delivering digital services through various resource models, including internal teams, contractors, and third-party providers.

Skilled in negotiating and managing Service Level Agreements to ensure optimal team and vendor performance.

Strong leadership capabilities complemented by excellent interpersonal and communication skills.

Ability to handle conflicting priorities and adapt to changing project

 

requirements.

Experience working across digital teams to develop roadmaps and initiatives that generate tangible business value.

ITIL Level 3 certification (or equivalent experience).Familiarity with Agile methodologies, such as PMI-Agile, Scrum Master certifications, or similar.

 

Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Interviews will take place shortly, so please apply immediately to be considered for this contract role.