Reference:
JSMW/ALI60
Sector:
Change & Digital Transformation
Salary:
£700 to £0 Per Day
Town/City:
South west
Contract Type:
Contract
Closing Date:
27/03/2026
Our client seeks a passionate SC cleared IT Service Manager to play a pivotal role in shaping the future of their IT service management.
Role:
As our IT Service Manager, you will be responsible for defining and driving the vision and strategy for our service management function. You will ensure that our processes are not only established but continuously evolving, maturing to meet the dynamic needs of the business. Your leadership will ensure our IT services are reliable, efficient, and aligned with organizational goals.
Key Responsibilities:
Set the vision and strategy for service management, fostering a culture of continuous improvement.
Lead and develop a high-performing team, ensuring adequate resources and capacity are in place to meet service demands.
Own and mature ITSM processes, implementing best practices and industry standards.
Manage contracts effectively, ensuring vendor and service agreements deliver value.
Manage budgets for the IT service management function, ensuring cost-effective delivery.
Represent the IT service management function at a senior level, collaborating with executive stakeholders.
Act as an escalation point for critical issues and complex stakeholder concerns, providing expert guidance and resolution.
ITIL qualified with proven experience in IT Service Management.
Contract management experience, with a track record of managing vendor relationships and service agreements.
Experience in managing budgets within an IT environment.
A strategic thinker with the ability to inspire and develop teams.
Excellent communicator, capable of engaging with senior leadership and diverse stakeholders.
Adept at managing multiple priorities and driving change initiatives.
Certification in ITIL or similar frameworks is preferred.
Active SC clearance is required for this role
Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
Interviews will take place next week, so please apply immediately or call Bangura Solutions to discuss this contract opportunity further.
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